Requested product on the server not found. So currently program will work in trial mode.

RELYON TECHSUPPORT Post in Registration

Error:

Requested product on the server not found. So currently program will work in trial mode.

Snapshot:

Causes:

  • Application is not installed in the server system. Or Application may not be registered in the server system.
  • Product might not be loaded in Relyon License Service.
  • Restart the license manager service in server system.
  • The firewall on the server has refused the connection.
  • Test network connection.
  • Make sure that you are able to connect Server using the Telnet command.
  • Relyon License manager service on server system might be stopped/disabled.
  • Check whether you can access share folder of remote server computer.
  • Resolve DNS cache.

Workaround 1: Check whether product is loaded in Relyon License Service.

  • When you start Relyon License Service a log file will be created in the service installed path named as RLMDNSERVICE09.exe.log,
  • Open this log file and check, if product is not loaded retry by opening the Application as run as admin and registering the product again and restart the Relyon License Service.
  • If any error is logged in log file, contact Relyon support.

Workaround 2: Disable the firewall in Server as well as Client system.

  • Click Start > Run
  • type firewall.cpl > make it Off

Workaround  3: Check whether Server machine is accessible

  • Start > Run > type cmd
  • type PING <ServerIPAddress>
  • Click Enter.
  • if successful, ping returns the ip address.

Workaround 4: Refreshing Test network connection

  • Start > Run > type cmd
  •  type IPCONFIG /FLUSHDNS.

Workaround 5: Test network connection

  • Start > Run > type cmd
  •  type telnet <Server IP Address> 8990
  • if successful, command prompt will be blank.

Workaround 6: Unregister & Re-register the MSWINSCK.OCX

  • Navigate to [C:\Windows\System32] folder &
  • search for MSWINSCK.OCX file
  • Open command prompt as administrator.
  • type Regsvr32 / u “C:\Windows\System32\MSWINSCK.OCX”
  • Click Enter to Unregister.
  • type Regsvr32 “C:\Windows\System32\MSWINSCK.OCX”
  • Click Enter to Register.

Workaround 7:

  • Register the Software once again.
  • Start > Run > type services.msc
  • Click Relyon License manager service
  • Restart the service.

Workaround 8:

Disable the Antivirus both in Server as well as Client machines.

Workaround 9:

End LicManager.exe running process in task manager in Server machine.