Saral Office has stopped working.

RELYON TECHSUPPORT Post in Products

Error:

Saral Office has stopped working.

Snapshot:

Causes:

  • Logged on user may not be an administrator.
  • Check “dbtype” string value in this registry path. For MS Access backend – ACC97 and for MS SQL Server backend – MSSQL2005.
  • Check the “CURRENTVERSION” value in   “HKEY_CURRENT_USER\Software\Relyon Softech Ltd\Saral Office\SETTINGS\”
  • .NET framework may not be enabled [This solution is appicable only for Windows Vista and higher version operating systems]
  •  RelReg05.dll component may be missing or may not be registered.
  • Saral Office might be corrupted or not installed properly.
  • .Net Framework might be corrupted. Re-install it may work.

Workaround 1:

  • Click Start > run > type regedit
  • Navigate to the below path
  • HKEY_CURRENT_USER\Software\Relyon Softech Ltd\Saral Office\SETTINGS\
  • Check “dbtype” string value in this registry path.
  • For MS Access backend – ACC97 and for MS SQL Server backend – MSSQL2005

Workaround 2:

  • Click Start > run > type regedit
  • Navigate to the below path
  •  HKEY_CURRENT_USER\Software\Relyon Softech Ltd\Saral Office\SETTINGS\
  • Open “LastFile1” from the registry and delete the entry.

Workaround 3:

  • Right-click on TaxOffice shortcut > Properties > Click “Advanced”
  • Select  Checkbox for “Run as administrator” to run the program always as administrator.

Workaround 4:

  • Open command prompt as Administrator.
  • Regsvr32 /u “C:\RelyonSoft\TaxOffice\RelReg05.dll”
  • Click enter to Unregister
  • Regsvr32 “C:\RelyonSoft\TaxOffice\RelReg05.dll”
  • Click enter to register it again.

Workaround 5:

Log Off current user and login as an Administrator.

Workaround 6:

Restart the Relyon license manager service in server system – In Service control panel check the status of the Relyon Service Manager service.

  • Click > Start > run
  • Type services.msc
  • Right click on Relyon License Manager service
  • Restart the service.

Workaround 7:

  1. Open control panel, click Add\Remove Programs and uninstall the .NET Framework.
  2. Re-Install the .NET Framework.

Workaround 8:

  • Run .NET Framework cleanup tool
  • Navigate to [C:\Windows] folder and rename folder assembly & Microsoft.NET to assemblyOld, Microsoft.NETOld
  • Later Install Microsoft .Net Framework 2.0 SP1

Workaround 9:

  • Open control panel, click Add\Remove Programs and uninstall the Saral TaxOffice.
  • Clean the application path.
  • Re-Install the Saral TaxOffice And make sure that you are running the setup as Run as Administrator.

Workaround 10:

You must use “Turn Windows features on or off” in the Control Panel to install or configure Microsoft .Net Framework 3.5 SP1″

  1. Go to: start/control panel/programs and features
  2. On the top left you should see “Turn windows features on or off” click on that
  3. Find “Microsoft .NET framework 3.5.1″ when the window opens
  4. Click the + sign next to it to expand it so you can now see:
    “Windows Communication Foundation HTTP Activation”
    “Windows Communication Foundation HTTP non-Activation”
  5. Make sure there is a tick in both boxes and select OK.